Refund policy

Last Updated: July 2026

At SacSquish916, we take pride in offering high-quality locally sourced and imported squishies. Because many of our products are collectible, handmade, and limited edition, please review our return policy before placing your order.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be in its original packaging.
  • Be free of odors, stains, tears, or other signs of use.
  • Include all original accessories and tags (if applicable).

To start a return, email us at support@sacsquish916.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Photos if the item arrived damaged or defective

Customers are responsible for return shipping costs unless the item arrived damaged or we shipped the wrong item.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used squishies
  • Handcrafted or custom-made items
  • Clearance or sale items
  • Gift cards
  • Mystery boxes or mystery bags
  • Items marked "Final Sale"

For hygiene and quality reasons, we cannot accept returns on items that have been squeezed, stretched, scented, or otherwise used.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Email:

  • Your order number
  • Photos of the item
  • Photos of the shipping box and packaging

Once reviewed, we'll gladly provide a replacement, store credit, or refund if the claim is approved.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card company may require additional time to process the refund.

Original shipping charges are non-refundable.

Exchanges

We currently offer exchanges only for defective or damaged products.

If you'd like a different design or style, please place a new order after your return has been approved.

Cancellations

Orders may be canceled within 2 hours of purchase, provided they have not already been processed or shipped.

Once an order has shipped, it cannot be canceled.

Lost or Stolen Packages

SacSquish916 is not responsible for packages marked as Delivered by the shipping carrier.

If your package is lost in transit, please contact us, and we'll help you file a claim with the shipping carrier.

Shipping Delays

We are not responsible for shipping delays caused by:

  • USPS, UPS, FedEx, or other carriers
  • Weather
  • Natural disasters
  • Holidays

Our Promise 💛

Every squishy is carefully inspected before shipping to ensure it meets our quality standards. Because many of our products are handmade, slight variations in color, texture, and appearance are normal and make each squishy uniquely yours. Thank you for supporting SacSquish916!